Support
How Can We Help You?
Technical support, documentation and answers for SHINPOWIN UPS and power protection products.
Technical Support
Our engineering team supports customers and project partners before, during and after the order.
Product Selection
Help choosing the right UPS type and capacity for your load and application.
Application Support
Technical advice for data center, industrial, medical, telecom and commercial applications.
Project Configuration
Support with system configuration, battery sizing and project requirements.
Troubleshooting
Assistance with installation, commissioning and after-sales technical issues.
Downloads
Datasheets, manuals, brochures and certificates are available on request while we build out the download centre.
Frequently Asked Questions
What is an online UPS?
An online (double-conversion) UPS continuously converts incoming AC power to DC and back to clean AC power. Because the load always runs from the inverter, it provides the highest level of protection against power failures, voltage fluctuations and electrical noise.
What UPS capacity do I need?
Capacity depends on the total load, power factor, required backup time and future expansion. As a rule, size the UPS so that the normal load is around 60–80% of rated capacity. Send us your load list and we will help you select the right model.
Can SHINPOWIN provide OEM / ODM?
Yes. OEM and ODM are available for qualified business partners, including customized branding, configuration and packaging. Please contact us with your requirements.
What is the warranty period?
SHINPOWIN UPS systems and batteries carry a standard warranty, with terms that can vary by product and market. Please confirm the exact warranty for your order with our sales team.
Can you provide spare parts?
Yes. We supply spare parts and provide technical assistance to keep installed systems running. Distributors receive dedicated spare parts support.
How do I become a distributor?
Submit the application form on our Become a Distributor page. Tell us about your market and business, and our team will reply with distributor information.
Still need help?
Tell us about your application or the product you need, and our team will get back to you.
Contact Technical Support Become a Distributor